At ColfaxNet, LLC (ColfaxNet), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way. Please read this Privacy Policy carefully. If you do not agree with the terms of this policy, please do not access our services.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you sign up for services, communicate with our customer support team, or engage with our website. The types of information we collect include:
Personal Identification Information: Name, mailing address, email address, phone number, and billing information.
Account Information: Username, password, and account preferences.
Service Usage Information: Information regarding your internet usage, including browsing history, data usage, and connection performance.
Technical Data: IP address, device type, operating system, browser type, and system activity logs.
2. How We Use Your Information
We use your information for various purposes, including:
Service Provision: To set up, maintain, and support your ColfaxNet account and services.
Billing and Payments: To manage billing, payments, and other financial transactions.
Customer Support: To assist with inquiries, troubleshooting, and resolving technical issues.
Performance Analytics: To monitor, improve, and optimize our services and network performance.
Marketing and Communication: To send you service-related notifications, offers, and other marketing communications (which you can opt out of).
3. Sharing Your Information
We do not sell or rent your personal information. However, we may share your information in the following circumstances:
Service Providers: We may share your data with third-party vendors that assist in providing our services, such as payment processors, cloud storage providers, or technical support.
Legal Requirements: We may disclose your information when required by law or in response to legal processes, such as a subpoena or court order.
Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your information may be transferred as part of that transaction.
4. Data Security
We use industry-standard security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to provide you with services, comply with legal obligations, or resolve disputes.
6. Your Privacy Rights
You have the right to:
Request the personal information we hold about you.
Request correction of any inaccurate or incomplete information.
Request deletion of your personal data (subject to certain conditions).
Opt out of marketing communications at any time by following the unsubscribe instructions in our emails.
To exercise any of these rights, please contact us at support@colfaxnet.com.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
ColfaxNet
P.O. Box 1597, Colfax, CA 95713
530-346-8411
support@colfaxnet.com