Customer Service Representative

Job Highlights

Exemplorary Customer Service

Customer Service is at the heart of ColfaxNet. We are a family owned business and want our customers to feel like part of that family.

Multitasking / Organization Skills

Ideal candidates will be able to switch tasks and set priorities. Good note-taking and documentation is preferred.

Basic Networking Knowledge

Knowledge of network protocols and how to troubleshoot will be required daily. Training will be provided, but existing experience is preferred.

Starting Hourly $15/hr

Salary can increase upon completion of training and depending on experience. 

Overview:

As the ideal candidate you must be friendly and adaptive in a variety of problem solving situations. You must exhibit excellent customer service skills, have the ability to be flexible in your work schedule, and keep multiple projects in mind simultaneously. The job opening is full or part time depending on your needs. We prefer full time 9am-5pm. Job is hourly and some days may run into overtime. Ability to work remotely after training and experience.

Requirements to be performed include but are not limited to:

Exemplary customer service. Strong communications skills.
Ability to interpret and reiterate sometimes discontinuous information.
Ability to convey information in a concise and complete manner.
Exhibit basic knowledge of networking protocols and troubleshooting techniques for multiple devices and operating systems.
Ability to stay organized while transitioning between activities, sometimes rapidly.
Exhibit knowledge of user interfaces with multiple operating systems and devices.
Perform duties in a professional and courteous manner.
Adaptive learning capabilities for a constantly evolving industry.

Preferred but not required skills:

Comfortable with Windows and MAC platforms.
Knowledge of router setup, customization and inspection techniques.
Use and setup of Internet and Email Applications (Explorer, Firefox, Mail).
Ability to operate basic computer control panel network settings.
Computer networking and IP subnet knowledge.
VPN Connectivity knowledge.

Benefits:

Flexible work hours, PTO, matched 401K after 1 year of employment, jobs are located locally, $34,000-$40,000 starting salary DOE.
Working with a well respected company in the community that has won the Best of The Best award since the program’s inception.
Position transitions available and encouraged, professional tree climb training available.